Microsoft Dynamics 365

Drive your digital transformation with Dynamics 365

The unification of CRM and ERP capabilities - Microsoft Dynamics 365 is the next generation of intelligent business applications that enable your organization to grow, evolve and transform. These purpose-built applications work together seamlessly to help manage specific business functions and allow your organization to transform to meet
customer needs and capture new opportunities.


It brings together our industry leading CRM and ERP cloud offerings into one cloud service with specific, purpose-built, applications designed for a plethora of roles, industries and key business functions


It enables greater productivity by deeply integrating with the familiar Office 365 applications to bring together the two worlds of business process and personal productivity.


It delivers deeper business intelligence by natively embedding Power BI and Cortana Intelligence to help companies achieve their business goals with predictive insights, prescriptive advice and actionable next steps with Azure IOT


It introduces an adaptable platform with the new common data model and extensible business application platform to enable organizations to transform at the speed of business to meet to market demands and innovate in real-time

Benefits of Dynamics 365

Connect with your donors and volunteers

With digital intelligence on your side, engage donors at the right time, in the right place, in the right way to earn donors for life.

  • Take contextual information and analysis into every conversation.
  • Enable personalized service through a 360-degree view of donors' interactions.
  • Provide quick, easy responses, even using analytics to predict donors' needs.

Empower your employees

Dynamics 365 provides the insights your employees need to make the best decisions, and the tools they need to do their best work—driving deeper impact for your organization.

  • Guide them on processes so they can work more efficiently.
  • Empower their productivity with the only business process apps that have Office 365 built right in.
  • Let them work wherever they are, on any device and platform.
  • Enable data-driven decisions with embedded analytics based on Cortana Intelligence and Power BI.

Optimize your operations

With complete ERP capabilities to streamline your operations and reduce your costs, Dynamics 365 can help you drive greater impact.

  • Get specialized capabilities for finance, supply chain and distribution—plus compute, database, and infrastructure services—in one solution.
  • Tap into digital intelligence to make decisions fast.

Drive impact

Achieve greater impact in your communities with out-of-the-box technology and core management functionality.

  • Use insights from Azure Machine Learning and Cortana Intelligence to proactively change organizational models.
  • Plan your next program with a complete view across all processes—from donations to field operations.
  • Enable your analysts to build custom apps with PowerApps and extend processes with Flow.